What is RPA? A revolution in business process automation

AUTOMATE: With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work. (Foto: Istock)

What is RPA? A revolution in business process automation

IDG NEWS: More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work.

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More CIOs are turning to an emerging technology practice called robotic process automation (RPA) to streamline enterprise operations and reduce costs. With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work. Others see RPA as a stopgap en route to intelligent automation (IA) via machine learning (ML) and artificial intelligence (AI) tools, which can be trained to make judgments about future outputs.

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IDG News Service